Patient
Samuel Mwangi
Travelled from
Kenya
Treatment
Kidney transplant

He was given two options with the costs and the waiting times next to each other, and left to choose.

My reports went to two hospitals. What came back was both of them on one page — what each proposed, what each would cost, and how long each would take to arrange. I had expected to be steered towards one.

I asked directly whether the recommendation depended on who was paying whom. I got an answer, and I got it in writing, which is the only reason I believed it.

My brother travelled with me. The accommodation booked for us was about five minutes from the hospital, which sounds like a small thing and was not: he made that walk twice a day for three weeks.

The follow-up call after we came home was already in the diary. I did not have to chase it, and I know from experience that is the point where these arrangements usually go quiet.

Published with the patient’s permission.

Every account here is one person’s experience, published with their consent. It is not a prediction of what treatment would do for you — that is a question for a clinician who has read your reports.