Who we are
Swasthy Wellcare coordinates medical travel. Our registered details, including our CIN and registered address, are shown in the footer of every page on this site. For any question about this policy, or to exercise any right described in it, contact us using the details on our contact page.
What we collect
We collect only what we need to answer you and to coordinate your treatment:
- Contact details — your name, email address, phone number and country.
- Enquiry details — what you tell us about what you are looking for.
- Health information — your diagnosis, medical reports and scans, but only when you choose to send them to us so that we can obtain treatment options and a cost estimate on your behalf.
- Technical information — your IP address and browser, recorded with form submissions to detect abuse.
We do not ask for health information through our public contact form.
Health information
Health information is treated as a special category of personal data. We store medical reports on private storage that is not publicly reachable, access is limited to the staff working on your case, and access is logged. We share your reports with a hospital or doctor only to obtain an opinion or an estimate for you, and only with your instruction.
Why we use your information
We use your information to reply to your enquiry, to obtain treatment options and cost estimates on your behalf, to arrange travel support such as visa letters and accommodation, and to keep records we are required to keep. We rely on your consent for health information, and you may withdraw it at any time.
Who we share it with
We share your information with the hospitals and doctors you ask us to approach, and with service providers who help us operate — for example our email and hosting providers. We do not sell your information, and we do not pass it to third parties for their own marketing.
Analytics
Where we use analytics to understand how this site is used, we do not send your medical condition, the contents of your reports or your private messages to any analytics platform.
How long we keep it
We keep enquiries and contact messages only as long as we need them for the purpose described above or to meet a legal requirement, after which they are deleted. Specific retention periods are set out in our internal retention schedule and are available on request.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it, or withdraw your consent. Contact us and we will respond within the period the law allows.
Changes
If we change this policy we will update the effective date shown on this page.
If anything here is unclear, please Contact.